Thank you for being a part of the Commuter culture.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. ($5 - $10 depending on order size & Delivery Location)

Shipment to P.O. boxes or APO/FPO addresses

We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours. 

Damages

We are not liable for any products damaged or lost during shipping. Please take a photo of the damage before checking the contents inside. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

Failed Delivery or Returned to Sender 

If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, the package will be returned to us at your expense.

If you are absent upon all delivery attempts, your package will be returned to us at  your expense.

For international customers, if you refuse receipt of your package, the package will be returned to us at your expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the amount to be refunded. 

Lost Packages

We not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels. 

International Shipping Policy

We Ship Worldwide.

Shipping costs vary depending on location. (Cost will be shown at checkout.)

Customs, Duties, and Taxes

We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs). 

Returns

FINAL SALE All items are considered final sale unless otherwise stated. We do not accept returns for these items.

Issue Resolution If you encounter any issues with the product you've purchased, please don't hesitate to contact us. You can reach out to our customer support team by sending an email to info@commuterny.com. We are here to assist you in resolving any concerns you may have with your order.